Can I ask for a copy of my data?

Yes, you can request a copy of eligible account data through live chat or privacy@citinow.run. We may verify account control first, then provide data that can be shared under applicable law.

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Open citinow with clear privacy terms

Q: Who should I contact for deletion requests?

Use live chat from your account or email privacy@citinow.run. We will verify the request, assess legal and security needs, then delete eligible data or explain why a record must remain.

Clear privacy controls, named data uses and Malaysia payment context help you open your account with fewer surprises; access and eligibility depend on local law and are available…

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Check policy rules for Malaysia data

citinow Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains how we collect, use, store and share data linked to your account, wallet activity, device access, live chat and payment checks. When you open an account, we may ask for details needed to set up access, protect the wallet and meet legal

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duties that apply to our service. Payment records may include references from Touch 'n Go, GrabPay, Boost dan FPX, but we do not ask you to send card PINs or banking passwords through chat. We use cookies to keep sessions active, reduce repeated login checks and
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measure page performance. Some access or eligibility checks depend on local law, and our service is available where local law permits. You can contact us to access, correct or delete eligible data, subject to record duties and fraud-control needs.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Reach us about privacy requests

Privacy requests should be simple to raise and easy to track. Use the path that matches your need, and include your account email or phone number only when we ask for it.

Live chat privacy queue Open live chat from your account and choose the privacy queue. Our team can explain data fields, cookie choices and payment record checks without asking for banking passwords or wallet PINs.

Email privacy desk Send account data requests to [email protected] with the email linked to your account. We may reply with a verification step before sharing, changing or deleting eligible records.

Account security help If you think another person accessed your account, contact support straight away. We can secure login, check recent privacy-related changes and confirm whether payment records were viewed.

ACCOUNT CARE

Manage your data inside citinow

We handle privacy as part of everyday account care, not as a hidden back-office task.

Account setup data

When you open an account, we collect the details needed to create access, confirm contact points and link wallet activity. We do not ask for unnecessary banking passwords through any support channel.

Cookie and session use

Cookies help keep you logged in, remember language choices and detect repeated failed access attempts. You can manage browser cookie settings, but some account pages may need essential cookies to work.

Payment record handling

Touch 'n Go, GrabPay, Boost dan FPX references help us match deposits and withdrawals to your account. These records are kept for wallet checks, dispute handling and legal record periods.

Access and correction

You can ask to see or correct eligible account data. We may verify that the request comes from you before we release copies or update details tied to payment activity.

Retention practice

We keep records only for account service, security checks, dispute handling and legal duties. When a record no longer needs to be kept, we delete it or remove direct account links.

Sharing with service partners

We share data only when needed for hosting, payments, fraud-control tools, support systems or legal requests. Partners receive limited data for their task and must protect it under contract.

Ask clear privacy questions

These answers explain the practical parts of our Privacy Policy in plain language. They focus on account data, payment records, cookies, support contact and your request options. If your situation is not covered, contact us from your account so we can verify you safely.

We collect details needed to create and protect your account, such as contact data, login records, wallet activity, support messages and device signals. We keep the scope tied to account service and legal duties.

Payment references help us match deposits or withdrawals to your account, answer disputes and meet record duties. We do not ask you to send wallet PINs, bank passwords or one-time codes through chat.

Yes, you can request a copy of eligible account data through live chat or [email protected]. We may verify account control first, then provide data that can be shared under applicable law.

You can ask us to correct details that are inaccurate or outdated. Some items tied to payments, security checks or legal records may need extra verification before we update them.

Retention depends on the record type. Account, payment, dispute and security records may be kept while needed for service, fraud-control checks, legal duties or an unresolved request.

Cookies may record session status, login state, language choice and page performance signals. They help secure your account and keep pages working, while browser settings let you control non-essential cookies.

Use live chat from your account or email [email protected]. We will verify the request, assess legal and security needs, then delete eligible data or explain why a record must remain.

Open citinow with clear privacy terms

Reach us about privacy requests

Manage your data inside citinow

Account setup data

Cookie and session use

Payment record handling

Access and correction

Retention practice

Sharing with service partners

Ask clear privacy questions

01 What account data do you collect?

02 How are Touch 'n Go, GrabPay, Boost dan FPX records used?

03 Can I ask for a copy of my data?

04 Can I correct account details?

05 How long do you keep my records?

06 Do cookies track my account activity?

07 Who should I contact for deletion requests?

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